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These terms govern how you use gaadi24, including your account, wallet activity through bKash, Nagad or Bank Transfer, and the content available to you. Access to this platform depends on your local law and eligible region — please read these terms before proceeding.
By creating and using an account on gaadi24, you confirm that you have read, understood and accepted these terms in full. These terms form the agreement between you and us — the platform operator — and they apply to every session, every wallet action and every support interaction you carry out here. We may update these terms when our services change or when applicable rules require it. When that happens, we will note the revision on this page and your continued use of the account constitutes acceptance of the updated terms. If you disagree with any part of these terms, the right action is to stop using the account and contact our support team to close it. Nothing in these terms removes rights you hold under the law of your local jurisdiction. Where local law restricts or prohibits access to any part of this platform, those local rules take precedence. Payment activity covered by these terms includes transactions processed through bKash, Nagad and Bank Transfer — the three verified rails we support. Any transaction method not listed here is outside the scope of these terms and cannot be used to fund or withdraw from your account.
These terms apply to the account you hold with us, the transactions you initiate and the content you access through the gaadi24 platform. They do not extend to third-party services, external sites or providers whose links may appear in our lobby. Understanding the scope helps you know exactly where our obligations begin and end.
These terms cover your login, registration details, account status and any action taken while signed in. Rules around verification, suspension or closure of your account fall within this scope and are administered directly by us.
Deposits and withdrawals processed through bKash, Nagad and Bank Transfer are within scope. The terms set out your responsibilities when initiating a transfer and the steps we follow to process or query it.
Games, lobby pages, account notices and published support materials are covered under these terms. Availability of any content category depends on your eligible region and may vary without prior notice.
Studios such as Spadegaming, CQ9 and Microgaming supply game content under their own terms. We are not responsible for any data, conduct or outcomes that originate solely within a third-party service outside our direct control.
These terms are not one-sided. You have specific, practical actions available to you at any point in your account relationship with us. You can request a copy of the transaction records tied to your account — including any bKash, Nagad or Bank Transfer activity — by contacting our support team through the published routes in your account area. If your registered details are incorrect, you can update them directly from your account settings page; for identity-linked fields, our support team will walk you through the verification steps shown there. You also have the right to question any account action we have taken — a closure, a transaction hold or a status change — by raising it formally through our contact form. We will acknowledge your query and follow the review process described in these terms. Finally, if you decide you no longer want to hold an account, you can request closure in writing. We do not retain wallet balances after a verified closure request is completed in line with our process.
Request a full account transaction log — covering bKash, Nagad and Bank Transfer entries — through the support route published in your signed-in account area.
Update contact information from the account settings page. For identity-linked fields, follow the verification steps shown there or contact support for guided assistance.
If you disagree with an account action — a hold, a closure or a transaction decision — submit your question via our contact form. We will review and respond through the process set out in these terms.
Submit a written closure request through the contact form or live chat. Any verified wallet balance is returned through your active payment rail before the account is closed.
If any part of these terms is unclear, or if you need to act on a right described here, our support team is reachable through the routes below. Use the channel that suits you — all of them connect to the same team. For account-specific queries, always include your registered account identifier so we can locate your record quickly.
Open the chat widget from your signed-in account page. This is the fastest route for account status questions, transaction holds and terms clarifications.
Submit a written query through the contact form in your account area. Use this route for formal requests — account closure, record requests or dispute submissions covered by these terms.
Published answers to common terms and account questions are available in the Help Centre, accessible from the footer of every page while signed in.
We handle your information with a clear internal process — no external sharing without your knowledge, no retention beyond what these terms or applicable local rules require. Here is how we manage the four areas that affect you most under this policy.
We retain account data for the period required by our operational process and applicable rules. After a verified account closure, personal data that is no longer needed is removed in line with our internal data retention schedule, not held indefinitely.
We use session cookies to keep your account active while you are signed in and to remember your language and region preference. You can manage cookie settings through your browser at any time. Disabling functional cookies may affect account navigation.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, notify us immediately through live chat so we can act on the account before further activity occurs.
When these terms are revised, the updated version is published on this page with a note indicating the change. We do not send individual notifications for minor edits, so checking this page periodically is the most reliable way to stay current.
These answers cover what we hear most often from account holders who have read these terms and want to know how they apply in practice. If your question is not covered here, the contact form in your account area is the right next step.
Access to this platform and the applicability of these terms depend on your local law and eligible region. We do not override local restrictions. If access is limited in your area, these terms reflect that limitation — they do not create entitlement beyond what local law allows.
Your account terms remain in effect for as long as your account is open, regardless of activity. An inactive account is still subject to these terms. If you want to close your account, submit a formal closure request through the contact form rather than simply stopping activity.
No. These terms are personal to the account holder. Each account is registered to one individual, and only that person can accept and act under these terms. Sharing account access or accepting terms on behalf of another person is not permitted under this policy.
Contact our support team through live chat or the contact form and ask for the terms version active at your account registration date. We keep revision records internally and can supply the relevant version for your reference.
Your bKash or Nagad transaction is processed under these terms as a wallet deposit. The payment rail itself is governed by the provider's own terms — those are separate. Our terms cover only the portion of the transaction that happens within your gaadi24 account.
Submit a written query through the contact form in your account area, describing the action you believe was applied incorrectly and the section of these terms you are referencing. We will review the record and respond through the process described in the rights section above.