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gaadi24 is committed to being clear about what account data we collect, why we collect it, and how you can review or update it. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account on gaadi24, we collect the information needed to operate it — your registration details, device identifiers, and transaction records linked to your payment method, whether that is bKash, Nagad, or Bank Transfer. We use this data to process your account activity, confirm your identity where required, and deliver support when you reach out. We do not sell your personal data to third parties. We may share data with service providers who perform specific functions on our behalf — such as payment processing or fraud detection — and only to the extent needed for those functions. Data shared with these providers is governed by agreements that limit its use. How long we keep your data depends on the purpose it was collected for and any applicable legal retention requirements. Records tied to financial transactions, including wallet activity via bKash or Nagad, are kept in line with standard financial record obligations. You can request a summary of the data we hold on your account by contacting our support team through the route described in the support section of this page. All requests are reviewed and responded to in accordance with the scope of this policy and the applicable regional rules.
This policy covers data handled directly by gaadi24 — from account creation through to ongoing platform use. It does not extend to third-party sites or services you may reach through links on this platform. Understanding the boundary helps you know where to direct questions.
Data collected when you log in, update account details or change your password falls within this policy. This includes login timestamps, device type and any account verification steps completed on the platform.
Payment records tied to bKash, Nagad or Bank Transfer deposits and withdrawals are covered here. We hold these records for as long as required by applicable financial record obligations, not longer.
How you browse game categories, which sections you visit and how long you spend on a page is tracked at a session level to improve navigation. This data is aggregated and not linked to identifiable personal records.
If you follow a link away from gaadi24 — to a payment provider interface or an external page — that service has its own privacy terms. We are not responsible for data handled outside our own platform.
You have real, actionable choices about the data we hold. Start by logging into your account and opening the profile section — the fields shown there reflect the registration data we currently hold for you. If any detail is incorrect or out of date, you can edit it directly from that screen. For data we hold that is not visible in the account interface, such as historical transaction records tied to Nagad or Bank Transfer activity, you can submit a request to our support team and we will provide a summary of what we hold. If you believe your data has been handled incorrectly, you can raise this through our support contact route and we will review it. Requests to delete your account data are considered against our legal retention obligations — some records must be kept for a defined period regardless of a deletion request. We aim to respond to all data-related queries within a reasonable timeframe and will confirm receipt when you contact us.
Open the profile section of your account to see the registration and contact details we currently hold. The page reflects live data — what you see there is what we have.
Edit name, contact or wallet details directly through the account settings screen. If a field is locked and needs updating, contact support with the correct information and we will action the change.
For questions about records not visible in the account interface — including historical payment data linked to bKash or Nagad — send a request to our support team as described in the support section.
If you want to understand how a specific piece of your data is used or stored, our support team can walk you through it. Use the contact route on this page to submit your question.
For any question about this privacy policy — how your data is held, what we collect or how to request a change — use one of the contact routes below. We only list channels that are actively monitored. Please include your registered account identifier when you write so we can locate your records quickly.
Open the chat window from any page while logged in. Describe your data question and our support team will respond directly in the session.
Send your privacy query to our published support email address. Include your account username and a clear description of the data matter you are raising.
The Help Centre section of your logged-in account lists published policy documents and common data questions. Start there before contacting support — your answer may already be there.
Security measures applied to your account data are operational, not decorative. We use encrypted connections for all account sessions and payment activity — this covers bKash, Nagad and Bank Transfer routes. Cookies on this platform are used for session management, fraud prevention and navigation analytics; they are not used to build advertising profiles sold to external parties. You can adjust cookie preferences through your browser settings, though disabling certain cookies may affect how the account dashboard loads. Retention periods differ by data type: account registration data is held while your account is active, transaction records are retained in line with financial obligations, and session analytics data is aggregated and de-identified on a rolling basis. If you request account closure, we will confirm which records must be retained and for how long before deletion proceeds.
Every account login and payment action — including bKash and Nagad transactions — runs over an encrypted connection. Session tokens expire automatically after inactivity to reduce unauthorised access risk.
Cookies support session continuity and navigation analytics. We do not use cookies to build third-party advertising profiles. Browser-level controls let you manage cookie preferences without contacting support.
Registration data is held while your account remains open. Financial transaction records — including wallet activity — are kept in line with applicable retention obligations, not extended beyond that period.
When we update this policy, we publish the revised version at this URL and update the effective date. Continued use of your account after a published update constitutes acceptance of the revised terms.
The questions below address what real account holders ask about how their data is handled on gaadi24. If your question is not covered here, use the support contact routes listed above this section.
We collect your registration details — name, contact information and the credentials you set — along with device identifiers and transaction records tied to whichever payment method you use, such as bKash, Nagad or Bank Transfer. We collect only what is needed to run the account.
We share data with service providers who perform specific functions — payment processing, fraud detection — under agreements that restrict how they use it. We do not sell your personal data. Third-party links on the platform lead to services with their own separate privacy terms.
Transaction records linked to bKash, Nagad or Bank Transfer activity are retained for as long as required by applicable financial record obligations. Once that period ends, records are deleted or anonymised. You can request a summary of what we currently hold by contacting support.
Yes. Log in and open your account profile to review and edit registration details directly. For data not shown in the account interface — such as older transaction records — submit a request to our support team and we will provide a summary of what we hold.
Cookies on gaadi24 support session management, security checks and navigation analytics. They are not used to build external advertising profiles. You can adjust preferences through your browser settings, though some account features may not load correctly if session cookies are disabled.
Yes. Your ability to exercise the rights described in this policy — and the obligations we have toward you — depend on your local law and eligible regions. If you are accessing from Bangladesh, local legal requirements apply. We recommend reviewing current local regulations before submitting a data request.